Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you need help with your order, please contact us first at [your support email] before requesting a return.
Returns
We accept return requests within 14 days of delivery for eligible items.
To be eligible for a return, the item must:
- be unused and in its original condition
- include original packaging and all accessories
- not be damaged due to misuse, improper handling, or normal wear
Important
Please do not send any item back without contacting us first. Unauthorized returns will not be accepted.
Because our return handling process depends on the product type and destination, we will provide return instructions after reviewing your request.
Non-returnable items
The following items are generally not eligible for return:
- used items
- items damaged by misuse
- items returned without original parts or accessories
- clearance items or final sale items
- gift cards
- customized or special-order products, if applicable
Return shipping
For returns due to change of mind, incorrect order by customer, or other non-quality-related reasons, the customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- your order number
- photos of the item
- photos of the packaging, if applicable
After review, we may offer a replacement, partial refund, full refund, or another appropriate solution.
Refunds
Once your return or claim is reviewed and approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
We reserve the right to refuse returns that do not meet the above conditions.
Contact us
For return or refund requests, please contact:
olygive@gmail.com